Last updated: October 2026
1. Introduction
eMapesa Cash Exchange respects your privacy and is committed to protecting the personal and transaction information you provide when using our services.
2. Information We Collect
Information we collect may include your name, phone number, email address, account information, transaction details, and information required to provide and secure supported services.
When you connect a Deriv account, eMapesa Cash Exchange may process information required to authenticate the connection and complete supported deposit, withdrawal, and account-related services.
3. How We Use Your Information
We use your information to create and manage your account, process transactions, provide customer support, maintain security, prevent fraud and abuse, troubleshoot service issues, and comply with applicable legal and regulatory requirements.
4. Sharing of Information
We do not sell your personal information to third parties.
Information may be shared with service providers and supported third-party services only when necessary to provide requested services, process transactions, maintain security, or meet legal and regulatory obligations.
5. Data Security
We use reasonable technical and organizational safeguards to protect account information and transaction data against unauthorized access, alteration, disclosure, or destruction.
You are responsible for keeping your account credentials, verification codes, and device secure. eMapesa Cash Exchange will not ask you to disclose sensitive authentication information through an unsolicited message.
6. Data Retention
Payment and transaction information may be retained after an account is deleted where necessary for financial reconciliation, fraud prevention, legal obligations, regulatory requirements, or legitimate business records.
7. Account Deletion
You may request account deletion through the Delete Account option in the app. Account deletion disables access and removes or anonymizes account information where appropriate, while certain financial and transaction records may be retained when required for legal, regulatory, security, or reconciliation purposes.
For additional information, visit our Account Deletion page.
8. Contact Us
If you believe your account or personal information has been compromised, contact eMapesa Cash Exchange support immediately.
For privacy questions or requests, contact us at [email protected].